Shipping policy
- All orders are dispatched within 3-5 working days of purchase, unless stated otherwise.
- Shipping times can vary due to the availability of stock.
- Orders are not packed or dispatched on weekends or UK holidays. Any other dates impacted will be noted on our website.
- Yodel Direct Store to Door can take 3 business days once dispatched.
- Please note the above timeframes are as per Yodel guidelines and not a guarantee. They are used as a guide only. Timeframes can vary and may even take longer in busier periods - such as public holidays.
- An email confirmation will be sent to you to confirm your order & also include dispatch details, please ensure this email is entered correctly and check junk folders.
- International shipping times may vary and be subject to customs charges.
- We cannot be held responsible for packages that are damaged in transit/delivery. If any issues do occur, you must raise this with the courier (Yodel).
- All pre-ordered items will be shipped on the date shown, if you're placing an order for multiple items and you require the other items before the pre-order shipping date, please place two separate orders.
- Any orders that are delayed or missing that are sent via a Standard Service cannot be guaranteed and we are often unable to offer a resolution. Therefore, we always recommend paying for a Tracked service.
- We are unable to offer any further details regarding delivery other than the information provided via your Yodel shipping/tracking reference.
- Any orders that are returned to us as the sender due to an address issue or not collected, will be subject to a re-delivery fee. Please always ensure your address has been entered correctly as we cannot always amend these details.